Customer Service?

Call me crazy but when you go into an office to handle some business and the first thing the receptionist says is, "You know you can do that online, right?" you know it isn't going to be a good experience.

Why not instead just say," Hey, I really don't want to do the job I'm being paid to do and you just interrupted a really interesting story my equally lazy coworker was just telling me.  So, let's just forgo the whole customer service aspect of my job and have this be a wasted trip for you. K?"

Here is an over view of the conversation:

Me: Hi, I'm here to pay my membership dues.
LazyGirl: You know you can do that online, right?
Me: Ok.  That is good to know but I have cash can I just pay you?
LazyGirl: Oh, we don't take cash we only take money orders and checks.
Me to Myself: Am I still in America?  Who doesn't take cash?
Me to LazyGirl: Oh, Ok.  That is pretty awesome then.  Thanks.

Am I crazy for letting this get to me like this?  I mean come on I'm here with cash in hand to give you money.  Take out your little receipt book and jot some crap down.  I swear you can get right back to your story in possibly 3 minutes.  So stop flipping your hair, popping your damn gum and take this fresh, crisp, spendable, American money from me you lazy cow!

This wasted trip put me in the KUC watching mtvU. In case you are wondering, mtvU is apparently a channel devoted to angsty music videos.  And I hate angsty music videos.  I have no time for your angst.  If you think your life is angsty now, get ready.

Another reason the KUC is to be avoided is the super crappy food service workers.  If they had to pass a customer service exam or something like that to get the job- none of them would work here.

Me: Can I have a ketchup packet, please?
FSW: Naw.
Me: ?
FSW: We outta ketchup. *turns and helps the next person*

How can you be "outta" ketchup?  This is a motherfucking cafeteria/restaurant/food court!  Find me some fucking ketchup you lazy bitch!  Go in the back, open a box, and pour some ketchup packets in a container of some sort to make it available for consumption!

Perhaps I am expecting too much.  Perhaps I'm wrong to expect an, "Oh, I'm sorry we are out of ketchup  here but let me see if we have any in the back." or even "We are out of ketchup but I believe Einstein Bagels has some." or "We are out but there is a condiment station right around there that should have some."

Or in the office situation: "I'd be happy to help you but we don't take cash in this office. We did before but now you can pay cash in PH directly to Dr. Bailey."  (As I found out was the case from an email that I retrieved from my trash because I could have sworn there was mention of paying cash in it.  Too bad I started the morning out in PH and the trip to the KUC was completely disgustingly avoidable.)

Argh.